Training your nearshore team: Tips and best practices

Training your nearshore team: Tips and best practices

With more and more US-based companies leveraging nearshore teams to help scale their operations, it's important to ensure your remote team members are up to speed and aligned with your business practices and goals. At Rapido, we prioritize setting clear expectations and providing thorough training from day one. 

Understanding the role of your nearshore team 

Nearshore teams can help you lower labor expenses, scale your workforce, and save time and resources. But to get the most out of your nearshore team, you must consider them an extension of your US-based team. Ensuring clear communication throughout every step of the process is critical — and that should start from the very beginning with training. 

Rapido's approach to training your nearshore team 

Our training program, developed by logistics industry experts with more than 20years of experience, is comprehensive and prepares candidates on a technical and critical thinking level. We quickly get your reps up to speed so they cometo you ready to perform on par with your US-based teams. 

Setting clear goals and expectations 

For your nearshoring partnership to be successful, you must align on goals and expectations with your partner and team members. For each employee — and the overall relationship — define expectations, the key performance indicators you will use to measure success, and goals for future growth. Your nearshore team members should understand how their roles fit into your overall organization.But you must also understand your role in their success — nearshoring requires mutual commitment. 

Tailored logistics training program

When you bring on a nearshore team, your priority may be to quickly onboard new reps and get them working as soon as possible. While speed is essential, you shouldn't sacrifice thorough training. At Rapido, reps undergo a week-longLogistics 101 training program that includes tailored details on your company's processes and technology.  

Mentorship and coaching 

We believe mentorship and coaching are vital steps in preparing reps for success.This can seem challenging for nearshore teams since they are not physically in the office with you — but that's where Rapido can help. The Rapido team comprises industry veterans with years of hands-on experience working for some of the largest logistics companies in the US. Our leadership team makes themselves accessible to your reps so they can share insights and answer questions. This relationship is essential for nurturing talent and fostering professional growth.

Performance monitoring and continuous improvement 

This is where those key performance indicators we mentioned earlier come in. It's important to consistently monitor your reps' performance to identify the areas in which they are excelling and areas that may require improvements. In addition to performance reports, regular check-ins and one-on-one meetings can help identify challenges. From there, we can implement additional coaching or ongoing training as needed.

Partnering with Rapido for industry-leading training 

Maximizing your nearshore team’s performance through effective training is easy when you choose the right nearshore partner. At Rapido, we take training seriously.We guide you through each of these steps — taking on a lot of the time and resource commitment — to ensure your team can exceed your expectations.  

Contact Rapido to learn more about our industry-leading training program and how we can help streamline your operations.  

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