Frequently Asked Questions

Get answers to the most frequently asked questions about Rapido and nearshoring.

1. About rapido

What services do you offer?

We describe our service as nearshore talent sourcing. At Rapido, we specialize in building high-performing teams in Mexico across multiple disciplines in the logistics space. We find the right people for the role, train them on the logistics industry and software, and co-manage them – all with the goal of helping you provide superior service to your customers.

What industries do you serve?

Logistics is in our DNA. We source talent for companies across the logistics space, including 3PLs, freight brokerages, logistics technology providers, carriers, and more.

What positions do you hire for?

We hire for multiple positions across customer and carrier support, customer and carrier sales, back-office administration, and technology services. Check out our What We Do page for a list of specific roles. Keep in mind, this list is just the beginning; if you don’t see a role you are interested in, we still may be able to help. Reach out to discuss more.

Who started Rapido?

Rapido was founded in 2019 by Danny Frisco and Roberto Icaza. Danny and Roberto met while working together at Coyote Logistics. Together, they have more than 20 years of experience helping to scale and grow some of the largest, most influential logistics companies in the logistics industry. Learn more about our founders (and the rest of our leadership team) here

Can our team visit the Rapido office?

Yes! We would love to host you at our offices in Guadalajara and Leon. Fill out our form to get in touch with our team and start planning your trip.

2. Why nearshoring

What is nearshoring?

Nearshoring is the practice of getting work or services performed by people in neighboring countries. You shouldn’t think of working with Rapido as outsourcing; we specialize in building extensions of your team in Mexico and ensure you do not give up your culture and best practices.

What is the difference between nearshoring and offshoring?

While offshoring involves outsourcing services to people in distant countries, nearshoring utilizes talent in neighboring countries. At Rapido, we specifically specialize in building teams in Guadalajara and Leon, Mexico.

What are the benefits of building a team in Mexico?

We believe Mexico is the easy choice for nearshore talent sourcing. Building teams in Mexico is a cost-effective solution that offers multilingual, highly educated talent and workforce scalability. Discover all the benefits of nearshoring in Mexico (and Guadalajara and Leon in particular).

Is nearshoring more expensive than offshoring?

The cost of nearshoring can be slightly more expensive than offshoring, but it is significantly less expensive than building a local in-house team. While nearshoring in Mexico may involve higher labor costs compared to offshoring to other countries, it also offers benefits like reduced travel expenses and better cultural alignment because of its proximity to the US.

3. Our process

How long does it take to build a team?

2 - 3 weeks

How does the interview process work?

Our team first takes the time to understand your needs and prioritize the skill sets and candidate traits that are most important for your team. We’ll then vet potential matches so you only meet with quality candidates. You’ll have access to our recruiting software to make scheduling and managing interviews more efficient. See our full process.

What is Rapido’s training process?

Our training is comprehensive and prepares candidates on a technical and critical thinking level. First, new reps will go through our Logistics 101 training to learn the ins and outs of the industry. We’ll then work with you to build specialized training unique to your business processes and software. See our full process

What are Rapido’s IT requirements?

We adapt to any IT environment; our infrastructure is robust and includes enterprise internet connection and perimeter firewall with security compliance and scalability.

What is the billing process?

The billing process includes regular payroll and additional charges such as overtime, deductions, special bonuses, commissions, and reimbursements. The monthly rate is divided based on the number of days in the current month, with a daily rate determined accordingly.

Invoices are generated on a bi-monthly basis, meaning that invoices are issued twice per month. The invoices are sent via email on the last day of the corresponding period. You can expect to receive the invoices from the email address

How does Rapido help co-manage employees? 

We continue to provide support and track performance via KPIs. Our Quality and Development team identifies areas for improvement as well as employees who are performing above and beyond expectations. We then provide coaching support to help develop those high-performing reps for leadership roles. See our full process.

What data security measures are in place?

At Rapido, cybersecurity is a priority. We foster an information security environment starting with routine trainings and tests to keep our employees updated on cybersecurity best practices. In addition, we work with IT standards, methodologies, and different collaboration tools to manage incidents in a timely manner. We are committed to prevention; our network infrastructure is compliant with world-class standards to provide a secure information security environment.

What KPIs do you use to track success?

Key performance indicators (KPIs) may vary by the different roles and responsibilities, but they are all aligned to business goals, expectations, procedures, and systems. Commonly tracked KPIs are loads booked, loads tracked, outbound and inbound calls, invoices submitted, and loads operated. These KPIs can be tracked daily, weekly, or monthly, depending on the operational need.

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